Quick fixes for issues with Free TV Antenna, Tablo DVR, Recast DVR, Fire TV, Sling, etc
The good news is that the antenna very rarely the issue, 99% of issues are either hardware related, user error, or just getting used to using a new Free TV system. Fortunately almost all of these issues can be quickly fixed with a few simple steps (1-3 usually fix it, give it a few minutes after rebooting and test to see if its fixed after each step):
We have put a lot of time into creating the help article links & videos above. They have expert advice and all the details needed to almost most issues (its very rare the Antenna or hardware goes bad). Sometimes electronics get off and cant communicate with each other temporarily, so a simple reboot fixes this. If you have done everything above and the issue persists please give us additional details so we can narrow down the issue and potential fix:
- Are you receiving error messages? If so, what are they? Email pictures if you can.
- When did the issue start?
- Is it happening on all TVs or just 1 TV?
- Is it happening on 1 channel or all channels? Which channel #s?
- Is it happening on 1 app or all apps? Which apps?
- If SWS installed a TV antenna, is it located outside on the highest peak of the roof?
If you are not techy and unable to perform these steps or you are still having problems after performing these steps, the solution is likely more complex and will require an expert tech visit to see the issue onsite. Since we are not a service provider and do not charge a monthly rate we cannot afford to provide free domestic phone support or tech visits.
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