Quick fixes for issues with Free TV Antenna, Tablo DVR, Recast DVR, Fire TV, Sling, etc

Quick fixes for issues with Free TV Antenna, Tablo DVR, Recast DVR, Fire TV, Sling, etc

The good news is that the antenna very rarely the issue, 99% of issues are either hardware related, user error, or just getting used to using a new Free TV system. Fortunately almost all of these issues can be quickly fixed with a few simple steps (1-3 usually fix it, give it a few minutes after rebooting and test to see if its fixed after each step):
  1. Reboot Tablo DVR or Reboot Amazon Recast DVR (unplug from power and plug back in).
  2. Reboot or Restart Fire TV Stick (unplug from power and plug back in).
  3. Internet, Modem & WiFi Troubleshooting steps. Unplug and restart (NOT RESET) both your modem & WiFi router (or all 2-4 white Mesh WiFi pucks).
  4. Make sure both your Amazon Fire TV Stick & Amazon Recast DVR are on the same network
  5. Contact Sling, Philo, Netflix or the Streaming app provider directly if the issue is isolated to 1 app and not related to Antenna channels.
  6. Additional Tablo DVR or Amazon Recast Training and Help Videos
We have put a lot of time into creating the help article links & videos above. They have expert advice and all the details needed to almost most issues (its very rare the Antenna or hardware goes bad).  Sometimes electronics get off and cant communicate with each other temporarily, so a simple reboot fixes this.  If you have done everything above and the issue persists please give us additional details so we can narrow down the issue and potential fix:
    1. Are you receiving error messages? If so, what are they? Email pictures if you can.
    2. When did the issue start?
    3. Is it happening on all TVs or just 1 TV?
    4. Is it happening on 1 channel or all channels? Which channel #s?
    5. Is it happening on 1 app or all apps? Which apps?
    6. If SWS installed a TV antenna, is it located outside on the highest peak of the roof? 
    If you are not techy and unable to perform these steps or you are still having problems after performing these steps, the solution is likely more complex and will require an expert tech visit to see the issue onsite. Since we are not a service provider and do not charge a monthly rate we cannot afford to provide free domestic phone support or tech visits. 

    If you are NOT a Member of our Pro Support Plan and need phone or in person help, please click here to see the details of our Pro Support Plan Member Benefits and to sign up for help from an expert today!

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