Internet, WiFi, Mesh & Modem Troubleshooting

Internet, WiFi, Mesh & Modem Troubleshooting

90% of Internet, WiFi, Mesh or Modem issues can be fixed with a simple reboot or restart of these devices.  NOT A RESET, AS THAT IS A LAST RESORT AND WILL WIPE ALL SETTINGS.  Every network setup is different, but most have the same basic hardware, so do the following before calling anyone:
  1. Reboot all hardware devices that are having trouble connecting to the internet.  Test internet connection on multiple devices to verify your full internet is down versus 1 device having WiFi connection issues.
  2. Reboot the modem, ONT or ISP Gateway (usually a black device that is the first thing connected to your internet feed coming into the home) - unplug from power and plug back in.
  3. Reboot the WiFi Router or Mesh WiFi pucks (usually plugged into the modem/ONT directly) - unplug from power and plug back in.  If purchased from Streamwise you likely have a Mesh WiFi, so make sure to find and reboot ALL 2-4 white Deco mesh WiFi pucks, they should have a green light on top.
  4. Call your Internet provider.  Wait 3 minutes for everything to reboot and test your internet connection on multiple devices to make sure it is not working on all devices.  If your internet is still having issues call your internet provider - see below. *Most internet outages are related to your provider, it is very rare to have Hardware (wifi router & modem) issues, after the initial install.
NextLight - City of Longmont Internet
  1. Phone 303-774-4494
  2. Email customerservice@mynextlight.com 
  3. Online Support FAQ & Troubleshooting
Comcast Xfinity
  1. Phone 1-800-COMCAST
  2. Online Help & Support​
  3. Data Usage Meter
  4. Compatible M​odems
CenturyLink
  1. Phone 1-800-244-1111
  2. Online Internet & Modem Help & Support
  3. Compatible Modems

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