Internet, WiFi, Mesh & Modem Troubleshooting
StreamWise Solutions charges NO monthly rate and is not your Internet Service Provider. However from our experience 90% of Internet, WiFi, Mesh or Modem issues can be fixed with a simple reboot or restart of these devices. NOT A RESET, AS THAT IS A LAST RESORT AND WILL WIPE ALL SETTINGS. Every network setup is different, but most have the same basic hardware, so do the following before calling anyone:
- Reboot all hardware devices that are having trouble connecting to the internet. Pull up a web browser and test the internet connection on multiple devices to verify your full internet is down versus 1 device (Fire Stick, laptop) having WiFi connection issues.
- Reboot the modem, ONT or ISP Gateway This is usually a black device that is the first thing connected to your internet feed (coax cable, fiber) coming into the home). Simply unplug it from electrical power and plug it back in.
- Reboot the WiFi Router or Mesh WiFi pucks (usually plugged into the modem/ONT directly) - unplug from power and plug back in. If purchased from Streamwise you likely have a Mesh WiFi, so make sure to find and reboot ALL 2-4 white Deco mesh WiFi pucks, they should have a green light always (give them 3 minutes to light green after restarting them). Wait 3 minutes for everything to reboot and test your internet connection on multiple devices to see if it is working.
- Call your Internet provider (the company that bills you every month for Internet Service). After restarting all devices your internet is still having issues call your internet provider - see below. *Most internet outages are related to your provider, it is very rare to have Hardware (mesh, wifi router & modem) issues, after the initial install. This hardware either works or doesn't work. If your modem, router or mesh are older than 4-5 years then it's time for new hardware. ISPs make money off of renting you their hardware for $15-$30 per month, so they love to tell people that their modem, router or mesh is the issue, this is VERY rarely the case...
Comcast/Xfinity
- Phone 1-800-COMCAST
- Online Help & Support
- Data Usage Meter
- Compatible Modems
CenturyLink/Quantum/Lumen
- Phone 1-800-244-1111
- Online Internet & Modem Help & Support
- Compatible Modems
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