Quick fixes for Streaming issues with Fire TV, Streaming Services, Internet, WiFi, etc

Quick fixes for Streaming issues with Fire TV, Streaming Services, Internet, WiFi, etc

Sorry to hear about your issues. 99% of issues are either hardware or software related, user error or related to something you may have recently changed. Fortunately almost all of these issues can be quickly fixed with a few simple steps (1 & 2 usually fix it). Give it a few minutes after rebooting everything and check to see if it is fixed:
  1. Reboot or Restart Fire TV Stick or your Streaming Media Player - unplug from power and plug back in again (NOT RESET).
  2. Internet, Modem & WiFi Troubleshooting steps. Unplug and restart (NOT RESET) both your modem & WiFi router (or SWS installed or 2-4 white Mesh WiFi pucks).
  3. If the issue is specific to 1 app, then contact the Streaming Service Provider that you pay every month directly about their issue - Streamwise charges no monthly rate and is not a service provider. 
    1. Fire TV and YouTube TV Support and Training links and a Video on how to access YouTube TV Support.
    2. Sling TV Support
    3. Philo Support
    4. DirecTV Stream Support
    5. Fubo.TV Support
  4. Training & Help Videos for Fire TV and YouTube TV, Sling & Philo
We have put a lot of time into creating the help article links & videos above. They have expert advice and all the details needed to fix most issues (its very rare the installed hardware goes bad).  If you have done everything above and the issue persists please give us additional details so we can narrow down the issue and potential fix:
    1. When did the issue start?
    2. Is it happening on all TVs or just 1 TV?
    3. Is it happening on 1 app or all apps? Which apps?
    4. Are you receiving error messages? If so, what are they? Email pictures if you can.
    If you are not techy and unable to perform these steps or you are still having problems after performing these steps, the solution is likely more complex and will require an expert tech visit to see the issue onsite. Since we are not a service provider and do not charge a monthly rate we cannot afford to provide free domestic phone support or tech visits. 

    If you are NOT a Member of our Pro Support Plan and need phone or in person help, please click here to see the details of our Pro Support Plan Member Benefits and Enroll for help from an expert today!

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