Streaming Media Player
Quick fixes for Streaming issues with Fire TV, Streaming Services, Internet, WiFi, etc
Fortunately 95% of issues can be quickly fixed by following the steps below (test to see if its fixed after each step): Reboot or Restart Fire TV Stick (unplug from power and plug back in). Internet, Modem & WiFi Troubleshooting steps. Unplug and ...
Add a 2nd or new Fire TV Remote Control
If you have a Fire TV stick installed by StreamWise there is no reason to get a new Fire TV stick, however Amazon does have a slick new Fire TV Pro Remote Control that is backlit, with a reote finder & shortcut buttons for the TV Guide and top ...
Amazon Fire TV New User Interface Changes (2021) - Streaming only
In April 2021, Amazon started rolling out their new Fire TV user interface on the Fire TV Stick 4K that StreamWise often installs. Since StreamWise Solutions is not a service provider, nor do we charge you any monthly rate, we cannot control these ...
Amazon Fire TV User Interface Changes - Amazon Recast DVR section missing
Take a deep breath, your Antenna DVR recordings are still on your Amazon Fire TV, Amazon just moved the "DVR" section. The biggest change for Amazon Recast users is that the "DVR" section is now under the "Find" tab, in the "Library" section. Even ...
Fire TV Name and Serial Number
You may want to see all of your Fire TV devices in one place so you can change the name of the device, see when the device was registered to you, or see the serial number of each device which you may need for support. It's easy to access all of this ...
Remote Control Voice Search Not Finding Channel
The Fire TV voice search feature is provided by Amazon. It works well to search for features or apps available on the Fire TV, but the ability to search for a specific channel within the app you use for cable streaming services will be limited. As ...
My App is No Longer in the Right Place / is Missing On My Fire TV Home Page
Watch this video to see how to add, move or delete apps. The new Fire TV home page only lists your top 6 apps. If you are missing an app, its very easy to move them, watch the video above to find out how!
Use Phone or Tablet as a Fire TV Remote
You can use your phone or tablet as a remote for all of the Fire TVs in your home. This is helpful if you lost the remote, the dog ate your remote, or your remote just isn't working. Beyond acting as a remote, with the Fire TV app you can also ...
Fire TV Remote Not Working / Re-Pair Fire TV Remote
Click here to buy a NEW Fire TV Remote - backlit, remote finder & Shortcut Streaming App Buttons! Sometimes the Fire TV remote becomes un-paired with the Fire TV. Symptoms are likely that you can still use the remote to turn the TV on/off and change ...
Install an App on the Fire TV Stick
If you'd like to install an App on the Fire TV, the easiest way to do this is using the Fire TV search feature. Find App using Voice Search: On the remote, press and hold the voice/microphone button While holding the button, say the name of the app ...
Reboot or Restart Fire TV Stick
REBOOT NOT RESET - reset will wipe out all of your settings. If you are having any issues with your Amazon Fire TV Stick - including apps not loading, shows buffering, streaming is freezing, WiFi not working, or other abnormal problems, etc a simple ...
Turn On/Off Closed Captions for Antenna Channels on the Fire TV
To turn on/off closed captions for antenna channels on the Fire TV: From the Home Screen, go to: Settings > Accessibility > Closed Caption > Closed Caption And set it to on/off depending on what you are trying to do. Additionally, while watching a ...
Turn off Autoplay for the Featured Content on the Fire TV
On the Fire TV, when navigating down to the app tiles, the first "row" you navigate to before getting to the apps is Amazon's "Featured Content" banner. This is used to advertise new shows on Prime Video as well as paid advertisements for other ...
Delete or Uninstall Apps - Fire TV Low Storage
Watch this video to see how to add, move or delete apps. If you get a Fire TV error message "Critically Low on Storage" (see picture below), you need to uninstall some apps or at least clear cache. This is the local storage on your Fire TV Stick not ...
Update the Fire TV Software
The Fire TV will generally update itself, but if you want to manually check for updates you can do that here: Check for Fire TV Updates: Settings > My Fire TV > About > Check for Updates
Amazon Fire TV Equipment Control
Here are a couple of tips and tricks for setting up new TVs and sound equipment to be controlled by your FireStick remote: From the home screen of your TV, go to Settings Select Equipment Control Select Manage Equipment Once you are there, you can do ...
Amazon Fire TV Stick Swap
If you suspect you may have a bad Fire Stick, or if you are having a problem with a Fire TV remote, and you have more than 1 Fire TV stick in your home, you can try swapping them and see if the problem persists. To swap the Fire Sticks: Unplug the ...
Amazon Fire TV Sync
If you are having problems with the Fire TV not updating content, The solution is pretty simple. From your home screen, go to Settings > My Account > Sync Amazon Content. Once you do this, please restart the Fire TV by going to Settings > My Fire TV ...
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Training Help Videos
Each video playlist below has a number of additional videos you can watch on demand. These videos will give your family a refresher training, answer common questions and help you discover new things about your StreamWise Solutions setup. We’re all ...
Reboot or Restart Fire TV Stick
REBOOT NOT RESET - reset will wipe out all of your settings. If you are having any issues with your Amazon Fire TV Stick - including apps not loading, shows buffering, streaming is freezing, WiFi not working, or other abnormal problems, etc a simple ...
Quick fixes for issues with Free TV Antenna, Tablo DVR, Recast DVR, Fire TV, Sling, etc
The good news is that the antenna very rarely the issue, 99% of issues are either hardware related, user error, or just getting used to using a new Free TV system. Fortunately almost all of these issues can be quickly fixed with a few simple steps ...
Internet, WiFi, Mesh & Modem Troubleshooting
90% of Internet, WiFi, Mesh or Modem issues can be fixed with a simple reboot or restart of these devices. NOT A RESET, AS THAT IS A LAST RESORT AND WILL WIPE ALL SETTINGS. Every network setup is different, but most have the same basic hardware, so ...
YouTube TV and Fire TV Support and Training
Saving $1,500 a year and getting your freedom from Cable & Satellite does involve a little bit of change. Even though StreamWise Solutions is not a service provider, and does not charge any monthly fee, we still want you to enjoy TV. We created ...