Internet and WiFi
NextLight WiFi 6 App - Installation and Customer Support
NextLight, Longmont's community owned Gig fiber, partners with Calix to bring the fastest WiFi technology to every corner of your property. To make it easy to quickly diagnose WiFi or Internet issues straight from your phone, NextLight and Calix have ...
TP-Link Deco Mesh WiFi - download app, general info, speed test & setup
We recommend you first restart your modem and mesh wifi pucks first, and then call your Internet Provider if you are still having issues. Sadly some ISP tech support reps are always quick to tell you to Reset (as opposed to restart) your modem and ...
Update Deco WiFi Firmware
Follow these instructions to update the Deco firmware via the Deco app on your phone/tablet. Your StreamWise Solutions installer should have installed the Deco app on your device, and left you with your TP-Link login and password (this is different ...
Restart Deco WiFi from App
From the TP Link knowledge base, tap the Internet Icon on the Deco app dashboard, then tap a Deco unit that you want to reboot, and then tap the button in the top right corner. Click Reboot to reboot the Deco unit. Alternatively, you can unplug the ...
Why wireless speeds on my devices are lower than the speed result on the Deco App
From The TP-Link Knowledge base: https://www.tp-link.com/us/support/faq/1865/ Part one. Understanding the meaning of different terms of speed. Ceiling speed: The ceiling speed is the maximum theoretical speed of a connection standard determined in a ...
iPhone WiFi - Weak Security
If you recently updated your iPhone to iOS14, and you are using the Deco WiFi system from TP-Link, you may have received a message that says: Weak Security WPA/WPA2 (TKIP) is not considered secure. If this is your Wi-Fi network, configure the router ...
5GHz WiFi Is Not 5G Cellular
Check out our blog on 5G! Some people have health concerns about 5G Cellular technology, and the millimeter wave technology it uses. Additionally, there is some confusion around the belief that 5GHz WiFi is the same thing as 5G Cellular. While both ...
Change WiFi Password in Deco App
To manage your Mesh Network, you will need to download the TP-Link Deco App. Choose the link for your phone or tablet type: iPhone Users: https://apps.apple.com/us/app/tp-link-deco/id1186159417 Android Users: ...
Fire TV Developer Tools and Hidden Menus / Buffering on Recast or Antenna Channels
The Fire TV has some developer tools that give you more information about the Fire TV, including the video connection, CPU usage, Memory usage, and network information. You can invoke the Developer Tools menu with the Remote Control: On the ...
My WiFi / Internet Speed is Slow / Buffering problems
Slow Internet and WiFi speeds are the #1 Support call that ISP's (Internet Service Providers) like Comcast Xfinity and CenturyLink receive. Today's modern home has massive amounts of internet connected devices, smart home devices, zoom calls, gaming ...
Perform a Speed Test from the Fire TV
Performing a speed test from the Fire TV can be an indicator of the performance of your WiFi network for the exact location of the TV. Note that a speed test does not necessarily reveal what your internet speed is. If you have a WiFi system ...
Century Link Modem / Gateway Upgrade Instructions for Mesh
StreamWise Solutions customer: If CenturyLink needs to upgrade your equipment for faster speeds, you will likely need a visit from a CenturyLink technician to get new wiring and equipment. To avoid disruption to your StreamWise Solutions system, it ...
Installing an Ethernet Switch
If some of your computers do not have WiFi capabilities and you need to add more Ethernet ports, we recommend a high quality Ethernet switch. TRENDnet 5-Port Unmanaged Gigabit GREENnet Desktop Metal Switch If you order one of these, or the 8-port ...
Comcast Xfinity Internet Data Caps
Read more about Data Caps in our detailed Blog post! As you might have guessed the real issue here is the corporate Xfinity money machine. They basically create their own issue so they can charge customers more money every month. No other ISPs have ...
Internet, WiFi, Mesh & Modem Troubleshooting
90% of Internet, WiFi, Mesh or Modem issues can be fixed with a simple reboot or restart of these devices. NOT A RESET, AS THAT IS A LAST RESORT AND WILL WIPE ALL SETTINGS. Every network setup is different, but most have the same basic hardware, so ...
Popular Articles
Training Help Videos
Each video playlist below has a number of additional videos you can watch on demand. These videos will give your family a refresher training, answer common questions and help you discover new things about your StreamWise Solutions setup. We’re all ...
Reboot or Restart Fire TV Stick
REBOOT NOT RESET - reset will wipe out all of your settings. If you are having any issues with your Amazon Fire TV Stick - including apps not loading, shows buffering, streaming is freezing, WiFi not working, or other abnormal problems, etc a simple ...
Quick fixes for issues with Free TV Antenna, Tablo DVR, Recast DVR, Fire TV, Sling, etc
The good news is that the antenna very rarely the issue, 99% of issues are either hardware related, user error, or just getting used to using a new Free TV system. Fortunately almost all of these issues can be quickly fixed with a few simple steps ...
Internet, WiFi, Mesh & Modem Troubleshooting
90% of Internet, WiFi, Mesh or Modem issues can be fixed with a simple reboot or restart of these devices. NOT A RESET, AS THAT IS A LAST RESORT AND WILL WIPE ALL SETTINGS. Every network setup is different, but most have the same basic hardware, so ...
YouTube TV and Fire TV Support and Training
Saving $1,500 a year and getting your freedom from Cable & Satellite does involve a little bit of change. Even though StreamWise Solutions is not a service provider, and does not charge any monthly fee, we still want you to enjoy TV. We created ...