Common Television Issues

Common Television Issues

BLANK SCREEN-Try the following steps in order:

  1. Make sure all your equipment is plugged in and turned on, including DVR/Streaming Media Player/PC, TV and A/V Receiver.
  2. Make sure the TV/AVR is on the correct input (whatever input you normally watch TV on, HDMI 1, HDMI 2, etc.).
  3. Check all connections in TV & in your devices to make sure they are pushed in all of the way.
  4. Restart the devices, TV & AVR.
  5. Unplug the devices, TV & AVR for 20 seconds and then restart.
  6. Try swapping out cables w/ ones that you know work. Get new HDMI, etc. cables & try using them instead of the old ones.

NO SOUND-Try the following steps in this order & test if it works after each step:

  • Make sure the TV or AVR isn’t on mute, and the volume is turned up.
  • Make sure the AVR is turned on, possible try a different source to make sure it is working (like FM radio).
  • Make sure the AVR is on the right input for TV (where ever it usually is to watch TV and get audio).
  • Restart the audio receiver or TV.
  • Unplug the devices, TV & Audio receiver and restart all of them.
  • Switch our the audio cable(s) going from the HTPC to the TV/AVR, and from the AVR to the TV.

If none of this worked StreamWise Solutions can attempt to troubleshoot & fix your issue for 1x fee. We also offer Service Plans for discounted on call help!


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