Ooma Voicemail Basics

Ooma Voicemail Basics

Visit https://support.ooma.com/home/ooma-voicemail/ for full details on using voicemail

Visit https://support.ooma.com/home/getting-started/ for full details on using Ooma


How do I know if I have a new voicemail?

There are a number of ways you will know if you have a new voicemail:

  • The play button on your Ooma device will blink orange

  • You will see a notification on your dashboard when you log into https://my.ooma.com/ 

  • If your current handset supports it, you will get a voicemail indicator light

  • You will get a notification on your mobile device from the Ooma app


Setting up your voicemail


You can access the initial setup for your voicemail by picking up the phone and pressing the play button on your Ooma device. The initial setup process will walk you through setting up your PIN (for remote access), recording your name, and recording a greeting. The whole process should only take you a couple of minutes.


Note: You can change these settings at any time by connecting to your voicemail and hitting option “2” from the main voicemail menu.

Accessing your voicemail


No matter where you are, Ooma offers a convenient way for you to check your voicemail. It all depends on what’s right for you wherever you are. You can access your voicemail in a number of different ways:


From Home

  • Press the play button on your Ooma Telo Base Station to hear your messages played through the built-in speaker

  • Pick up your telephone and dial your own phone number to hear your messages though your telephone

  • Listen to your voicemail on your mobile device from the Ooma app

  • Log into your https://my.ooma.com/  account online and use the Calls and Messages widget in your Dashboard


From Anywhere

  • Dial your Ooma number from any phone and hit * when your voicemail picks up to enter the voicemail navigation menu
    Important: You can only access your voicemail controls in this way once you’ve gone through the voicemail setup process

  • Log into your https://my.ooma.com/  account online and use the Calls and Messages widget in your Dashboard

  • Log into your https://my.ooma.com/  account online and visit the Voicemail tab to access your Inbox







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