Comcast Xfinity Internet Data Caps

Comcast Xfinity Internet Data Caps

Read more about Data Caps in our detailed Blog post!

As you might have guessed the real issue here is the corporate Xfinity money machine. They basically create their own issue so they can charge customers more money every month. No other ISPs have data caps...  To make matters worse when you call into Comcast Xfinity who you are paying every month for service, you either get the run around or bad advice... Xfinity is famous for telling you that you need more speed, need their rental equipment or need unlimited data. Why? Because they want to charge you more money every month...  StreamWise Solutions is not a service provider and our experts have decades of experience. So you can trust us to give you straight answers to your internet and WiFi problems. 

As of the end of 2020, Xfinity's basic plan offers 1.2 TB of data per month. A very small percentage of our users run into this, but it is important to remember that streaming video will use a higher amount of data than email or internet browsing.

Over 99% of our customer’s have no issues keeping their data usage under the Comcast cap, but here are some suggestions to keep your data usage in check:
  1. Always hit the Home button after you are done watching your streaming show, before you turn off the TV (turning off TV doesn't always stop streaming video). This is the #1 thing you can do
  2. On EACH Fire TV Stick, go to Settings > Preferences > Featured Content and turn Allow Video Autoplay and Allow Audio Autoplay to OFF
  3. On EACH Fire TV Stick, go to Settings > Preferences > Data Monitoring and turn Data Monitoring ON, set Video Quality to Better, and set Data Alert to 1000
  4. If you have a 4K TV, on EACH Fire TV Stick on a 4K TV, go to Settings > Display & Sounds > Display > Video Resolution, and then choose 1080p 60 Hz. If you only see 1080p 60Hz at the top, it means you have a 1080p TV (or if you only see 720p, etc).
  5. Adjust Video Quality for your Streaming App (YouTube TV, Sling, Netflix, Etc) Note: You cannot adjust video settings for Hulu on the Fire TV.
  6. Turn off “autoplay” next episode in each App’s settings (Netflix, Amazon Prime, Hulu, etc.)
  7. Don’t have streaming TV going all day as background noise, use the radio or Antenna TV instead.
  8. For an extra $30 a month, you can get Unlimited Data from Xfinity
  9. Where available, switch to CenturyLinkStarry, or a new 5G Internet provider (like Verizon or T-Mobile)
Dont have time to figure it out or not techy? Simply reply to this email and we can schedule a paid expert in person visit to troubleshoot and get you fixed up ASAP!
    • Related Articles

    • Internet, WiFi, Mesh & Modem Troubleshooting

      90% of Internet, WiFi, Mesh or Modem issues can be fixed with a simple reboot or restart of these devices.  NOT A RESET, AS THAT IS A LAST RESORT AND WILL WIPE ALL SETTINGS.  Every network setup is different, but most have the same basic hardware, so ...
    • My WiFi / Internet Speed is Slow / Buffering problems

      Slow Internet and WiFi speeds are the #1 Support call that ISP's (Internet Service Providers) like Comcast Xfinity and CenturyLink receive. Today's modern home has massive amounts of internet connected devices, smart home devices, zoom calls, gaming ...
    • Quick fixes for Streaming issues with Fire TV, Streaming Services, Internet, WiFi, etc

      Fortunately 95% of issues can be quickly fixed by following the steps below (test to see if its fixed after each step): Reboot or Restart Fire TV Stick (unplug from power and plug back in). Internet, Modem & WiFi Troubleshooting steps. Unplug and ...
    • 5GHz WiFi Is Not 5G Cellular

      Check out our blog on 5G! Some people have health concerns about 5G Cellular technology, and the millimeter wave technology it uses. Additionally, there is some confusion around the belief that 5GHz WiFi is the same thing as 5G Cellular. While both ...
    • 4K Content

      There is no service that offers all content in 4K or 1080p quality, including Comcast, DirecTV, or Dish.  While the connection of the box to the TV may always be 1080p or 4K, the box has to up-sample a lot of the content from the provider.  For ...